CCNP Voice (CCVP)

Syllabus/Module Detail

642-437 CVOICE	Cisco Voice over IP and QoS v8.0 (CVOICE v8.0)
642-447 CIPT1	Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
642-457 CIPT2	Implementing Cisco Unified Communications Manager Part 2, v8.0 (CIPT2 v8.0)
642-427 TVOICE	Troubleshooting Cisco Unified Communications Systems v8.0 (TVOICE v8.0)
642-467 CAPPS	Integrating rCisco Unified Communications Applications v8.0 (CAPPS v8.0)

642-437 Cisco Voice over IP v8.0

Module 1: Describe a dial plan

• Describe a numbering plan
• Describe digit manipulation
• Describe path selection
• Describe calling privileges

Module 2: Basic operation and components involved in a VoIP call

• Describe VoIP call flows
• Describe RTP, RTCP, cRTP, and sRTP
• Describe H.323
• Describe MGCP
• Describe Skinny Call Control Protocol
• Describe SIP
• Identify the appropriate gateway signaling protocol for a given scenario
• Choose the appropriate codec for a given scenario
• Describe and Configure VLANs

Module 3: Implement Cisco Unified Communications Manager Express to support endpoints using CLI

• Describe the appropriate software components needed to support endpoints
• Configure DHCP, NTP and TFTP
• Describe the differences between the different types of ephones and ephone-dns
• Configure Cisco Unified Communications Manager Express endpoints

Module 4: Describe the components of a gateway

• Describe the function of gateways
• Describe DSP functionality
• Describe the different types of voice ports and their usage
• Describe dial peers and the gateway call routing process
• Describe codecs and codec complexity

Module 5: Implement a gateway

• Configure analog voice ports
• Configure digital voice ports
• Configure dial-peers
• Configure digit manipulation
• Configure calling privileges
• Verify dial-plan implementation
• Implement fax support on a gateway

Module 6: Implement Cisco Unified Border Element

• Describe the Cisco Unified Border Element features and functionality
• Configure Cisco Unified Border Element to provide address hiding
• Configure Cisco Unified Border Element to provide protocol and media interworking
• Configure Cisco Unified Border Element to provide call admission control
• Verify Cisco Unified Border Element configuration and operation

Module 7: Describe the need to implement QoS for voice and video

• Describe causes of voice and video quality issues
• Describe how to resolve voice and video quality issues
• Describe QoS requirements for voice and video traffic

Module 8: Describe and configure the DiffServ QoS model

• Describe the DiffServ QoS model
• Describe marking based on CoS, DSCP, and IP Precedence
• Configure layer 2 to layer 3 QoS mapping
• Describe trust boundaries
• Configure trust boundary on Cisco switches
• Describe the operations of the QoS classifications and marking mechanisms
• Describe Low Latency Queuing
• Describe the operations of the QoS WAN Link Efficiency mechanisms
• Enable QoS mechanisms on switches using AutoQoS
• Configure Low Latency Queuing

642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)

 Module 1: Perform initial set up of a Cisco Unified Communications Manager cluster

• Describe Cisco Unified Communications Manager cluster architecture
• Describe Cisco Unified Communications Manager redundancy designs
• Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
•  Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Module 2: Describe and configure Cisco Unified Communications Manager to support on-cluster calling

• Configure a Cisco Unified Communications Manager group
• Configure Cisco Unified Communications Manager profiles and device pools
• Configure Cisco Unified Communications Manager templates
• Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
•  Describe the tool for Auto-Registered Phones Support functionality

Module 3: Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

•  Describe Cisco Unified Communications Manager digit analysis
• Implement gateways
• Configure route patterns
• Configure route lists and route groups
•  Implement toll-fraud prevention
• Configure digit manipulation
• Describe the functions and usage of calling search spaces and partitions
• Implement calling privileges

Module 4: Describe and configure Cisco Unified Communications Manager media resources

•  Describe media resources
• Configure MeetMe conferencing and software conferencing resources
• Configure Music on Hold
• Configure Media Resource Groups and Media Resource Group Lists

Module 5: Describe and configure the Cisco Unified Communications Manager to support features and applications

•  Configure IP phone services
• Configure Cisco Unified Communications Manager native presence features
• Configure Cisco Unified Mobility

642-457 Implementing Cisco Unified Communications Manager Part 2 v8.0 (CIPT2 v8.0)

 Module 1: Describe and implement centralized call processing redundancy

•  Describe device fail over
• Configure call survivability
• Configure Cisco Unified Survivable Remote Site Telephony operation
• Configure Cisco Unified Communications Manager Express to provide redundancy
• Configure MGCP Fallback operation
• Verify redundancy operations

Module 2: Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

•  Describe the issues with multi-site dial plans
• Describe the differences between the various gateways and trunk types supported by Cisco Unified
• Communication Manager
• Implement trunks
• Describe globalized call routing
• Implement a numbering plan for multi-site topologies
• Configure tailend hop off

Module 3: Implement call control discovery and Cisco Inter Company Media Exchange

• Configure Service Advertisement Framework Forwarder
• Configure Service Advertisement Framework Client Control
• Configure Service Advertisement Framework Call Control Discovery

Module 4: Implement bandwidth management and Call Admission Control

• Configure regions
• Implement transcoders and MTPs
•  Configure locations
• Implement RSVP agents
• Implement SIP precondition
• Describe functionality of a gatekeeper
• Implement gatekeeper-based Call Admission Control
• Configure Automated Alternate Routing
• Configure multi-site Music on Hold

Module 5: Implement mobility features

• Configure Cisco Unified Communications Manager Device Mobility
• Configure Cisco Extension Mobility

642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Module 1: Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues

• Describe the steps that can be used to identify a problem with a given unified communication system
• Identify tools available for troubleshooting
• Identify tools available for monitoring

Module 2: Identify available tools to operate and troubleshoot a Unified Communications System

• Describe troubleshooting and monitoring tools
• Determine appropriate tools to use for troubleshooting and monitoring system
• Correlate events based on traces, logs, debugs and output of monitoring tools
• Parse and interpret traces, logs, debugs and output of monitoring tools

Module 3: Troubleshoot registration issues

• Troubleshoot issues with endpoint registration
• Troubleshoot issues with gateway registration

Module 4: Troubleshoot call setup issues

• Troubleshoot intersite call setup issues
• Troubleshoot intrasite call setup issues
• Troubleshoot off-net call setup issues

Module 5: Troubleshoot database issues

• Troubleshoot database replication issues in Cisco Unified Communications Manager

Module 6: Troubleshoot call control discovery and Cisco Inter Company Media Exchange

• Troubleshoot Service Advertisement Framework Forwarder issues
• Troubleshoot Service Advertisement Framework Client Control issues
• Troubleshoot Service Advertisement Framework Call Control Discovery issues

Module 7: Troubleshoot application issues

• Troubleshoot Cisco Extension Mobility issues
• Troubleshoot Cisco Unified Communications Manager Device Mobility issues
• Troubleshoot Cisco Unified Mobility issues

Module 8: Troubleshoot media resources

• Troubleshoot Music on Hold
• Troubleshoot conference bridges
• Troubleshoot transcoders
• Troubleshoot MTP

Module 9: Troubleshoot voice quality issues

• Troubleshoot echo
• Troubleshoot dropped calls
• Troubleshoot audio quality issues

642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

Module1: Configure Cisco Unity Connection

• Choose the appropriate desktop messaging interface for client machines
• Integrate Cisco Unity Connection and Cisco Unified Communications Manager
• Configure Cisco Unity Connection system settings
• Describe call management options
• Configure call routing options
•  Configure audiotext applications
•  Configure Cisco Unity Connection partitions and search spaces
• Configure account policies, subscriber classes of service, and subscriber templates
• Import user accounts into Cisco Unity Connection
• Troubleshoot Cisco Unity Connection

Module2: Configure Cisco Unity Express using the GUI

• Choose the appropriate desktop messaging interface for endpoints
• Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
• Configure Cisco Unity Express system settings
• Configure call routing options
• Configure auto-attendant
• Configure account policies, subscriber classes of service, and subscriber templates
• Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager
• Express
• Troubleshoot Cisco Unity Express

Module 3: Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

• Describe VPIM
• Configure VPIM on Cisco Unity Connection
• Configure VPIM on Cisco Unity Express

Module 4: Implement Cisco Unified Presence Solution

• Describe the function and operation of Cisco Unified Presence
• Describe Cisco Unified Presence solution components
• Describe the Cisco Unified Presence solution communication flows
• Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
• Integrate Cisco Unified Presence with Cisco Unified Communications Manager
• Integrate Cisco Unified Presence with Cisco Unified Communications applications
• Troubleshoot Cisco Unified Presence