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CCNP Voice (CCVP)

CCNP Voice (CCVP)

Syllabus/Module Detail

642-437 CVOICE Cisco Voice over IP and QoS v8.0 (CVOICE v8.0)
642-447 CIPT1 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
642-457 CIPT2 Implementing Cisco Unified Communications Manager Part 2, v8.0 (CIPT2 v8.0)
642-427 TVOICE  Troubleshooting Cisco Unified Communications Systems v8.0 (TVOICE v8.0)
642-467 CAPPS Integrating rCisco Unified Communications Applications v8.0 (CAPPS v8.0)

642-437 Cisco Voice over IP v8.0

Module 1: Describe a dial plan

  • Describe a numbering plan
  • Describe digit manipulation
  • Describe path selection
  • Describe calling privileges

Module 2: Basic operation and components involved in a VoIP call

  • Describe VoIP call flows
  • Describe RTP, RTCP, cRTP, and sRTP
  • Describe H.323
  • Describe MGCP
  • Describe Skinny Call Control Protocol
  • Describe SIP
  • Identify the appropriate gateway signaling protocol for a given scenario
  • Choose the appropriate codec for a given scenario
  • Describe and Configure VLANs

Module 3: Implement Cisco Unified Communications Manager Express to support endpoints using CLI

  • Describe the appropriate software components needed to support endpoints
  • Configure DHCP, NTP and TFTP
  • Describe the differences between the different types of ephones and ephone-dns
  • Configure Cisco Unified Communications Manager Express endpoints

Module 4: Describe the components of a gateway

  • Describe the function of gateways
  • Describe DSP functionality
  • Describe the different types of voice ports and their usage
  • Describe dial peers and the gateway call routing process
  • Describe codecs and codec complexity

Module 5: Implement a gateway

  • Configure analog voice ports
  • Configure digital voice ports
  • Configure dial-peers
  • Configure digit manipulation
  • Configure calling privileges
  • Verify dial-plan implementation
  • Implement fax support on a gateway

Module 6: Implement Cisco Unified Border Element

  • Describe the Cisco Unified Border Element features and functionality
  • Configure Cisco Unified Border Element to provide address hiding
  • Configure Cisco Unified Border Element to provide protocol and media interworking
  • Configure Cisco Unified Border Element to provide call admission control
  • Verify Cisco Unified Border Element configuration and operation

Module 7: Describe the need to implement QoS for voice and video

  • Describe causes of voice and video quality issues
  • Describe how to resolve voice and video quality issues
  • Describe QoS requirements for voice and video traffic

Module 8: Describe and configure the DiffServ QoS model

  • Describe the DiffServ QoS model
  • Describe marking based on CoS, DSCP, and IP Precedence
  • Configure layer 2 to layer 3 QoS mapping
  • Describe trust boundaries
  • Configure trust boundary on Cisco switches
  • Describe the operations of the QoS classifications and marking mechanisms
  • Describe Low Latency Queuing
  • Describe the operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configure Low Latency Queuing

642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)

 Module 1: Perform initial set up of a Cisco Unified Communications Manager cluster

  • Describe Cisco Unified Communications Manager cluster architecture
  • Describe Cisco Unified Communications Manager redundancy designs
  • Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  •  Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Module 2: Describe and configure Cisco Unified Communications Manager to support on-cluster calling

  • Configure a Cisco Unified Communications Manager group
  • Configure Cisco Unified Communications Manager profiles and device pools
  • Configure Cisco Unified Communications Manager templates
  • Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  •  Describe the tool for Auto-Registered Phones Support functionality

Module 3: Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

  •  Describe Cisco Unified Communications Manager digit analysis
  • Implement gateways
  • Configure route patterns
  • Configure route lists and route groups
  •  Implement toll-fraud prevention
  • Configure digit manipulation
  • Describe the functions and usage of calling search spaces and partitions
  • Implement calling privileges

Module 4: Describe and configure Cisco Unified Communications Manager media resources

  •  Describe media resources
  • Configure MeetMe conferencing and software conferencing resources
  • Configure Music on Hold
  • Configure Media Resource Groups and Media Resource Group Lists

Module 5: Describe and configure the Cisco Unified Communications Manager to support features and applications

  •  Configure IP phone services
  • Configure Cisco Unified Communications Manager native presence features
  • Configure Cisco Unified Mobility

642-457 Implementing Cisco Unified Communications Manager Part 2 v8.0 (CIPT2 v8.0)

 Module 1: Describe and implement centralized call processing redundancy

  •  Describe device fail over
  • Configure call survivability
  • Configure Cisco Unified Survivable Remote Site Telephony operation
  • Configure Cisco Unified Communications Manager Express to provide redundancy
  • Configure MGCP Fallback operation
  • Verify redundancy operations

Module 2: Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

  •  Describe the issues with multi-site dial plans
  • Describe the differences between the various gateways and trunk types supported by Cisco Unified
  • Communication Manager
  • Implement trunks
  • Describe globalized call routing
  • Implement a numbering plan for multi-site topologies
  • Configure tailend hop off

Module 3: Implement call control discovery and Cisco Inter Company Media Exchange

  • Configure Service Advertisement Framework Forwarder
  • Configure Service Advertisement Framework Client Control
  • Configure Service Advertisement Framework Call Control Discovery

Module 4: Implement bandwidth management and Call Admission Control

  • Configure regions
  • Implement transcoders and MTPs
  •  Configure locations
  • Implement RSVP agents
  • Implement SIP precondition
  • Describe functionality of a gatekeeper
  • Implement gatekeeper-based Call Admission Control
  • Configure Automated Alternate Routing
  • Configure multi-site Music on Hold

Module 5: Implement mobility features

  • Configure Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Extension Mobility

642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Module 1: Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues

  • Describe the steps that can be used to identify a problem with a given unified communication system
  • Identify tools available for troubleshooting
  • Identify tools available for monitoring

Module 2: Identify available tools to operate and troubleshoot a Unified Communications System

  • Describe troubleshooting and monitoring tools
  • Determine appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

Module 3: Troubleshoot registration issues

  • Troubleshoot issues with endpoint registration
  • Troubleshoot issues with gateway registration

Module 4: Troubleshoot call setup issues

  • Troubleshoot intersite call setup issues
  • Troubleshoot intrasite call setup issues
  • Troubleshoot off-net call setup issues

Module 5: Troubleshoot database issues

  • Troubleshoot database replication issues in Cisco Unified Communications Manager

Module 6: Troubleshoot call control discovery and Cisco Inter Company Media Exchange

  • Troubleshoot Service Advertisement Framework Forwarder issues
  • Troubleshoot Service Advertisement Framework Client Control issues
  • Troubleshoot Service Advertisement Framework Call Control Discovery issues

Module 7: Troubleshoot application issues

  • Troubleshoot Cisco Extension Mobility issues
  • Troubleshoot Cisco Unified Communications Manager Device Mobility issues
  • Troubleshoot Cisco Unified Mobility issues

Module 8: Troubleshoot media resources

  • Troubleshoot Music on Hold
  • Troubleshoot conference bridges
  • Troubleshoot transcoders
  • Troubleshoot MTP

Module 9: Troubleshoot voice quality issues

  • Troubleshoot echo
  • Troubleshoot dropped calls
  • Troubleshoot audio quality issues

642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

Module1: Configure Cisco Unity Connection

  • Choose the appropriate desktop messaging interface for client machines
  • Integrate Cisco Unity Connection and Cisco Unified Communications Manager
  • Configure Cisco Unity Connection system settings
  • Describe call management options
  • Configure call routing options
  •  Configure audiotext applications
  •  Configure Cisco Unity Connection partitions and search spaces
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Connection
  • Troubleshoot Cisco Unity Connection

Module2: Configure Cisco Unity Express using the GUI

  • Choose the appropriate desktop messaging interface for endpoints
  • Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configure Cisco Unity Express system settings
  • Configure call routing options
  • Configure auto-attendant
  • Configure account policies, subscriber classes of service, and subscriber templates
  • Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager
  • Express
  • Troubleshoot Cisco Unity Express

Module 3: Configure VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configure VPIM on Cisco Unity Connection
  • Configure VPIM on Cisco Unity Express

Module 4: Implement Cisco Unified Presence Solution

  • Describe the function and operation of Cisco Unified Presence
  • Describe Cisco Unified Presence solution components
  • Describe the Cisco Unified Presence solution communication flows
  • Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
  • Integrate Cisco Unified Presence with Cisco Unified Communications Manager
  • Integrate Cisco Unified Presence with Cisco Unified Communications applications
  • Troubleshoot Cisco Unified Presence